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Columns by Dan Marinucci

    • Enthusiasm is priceless trait in any new hire

      Never underestimate the value of unbridled enthusiasm in a potential new hire. Ultimately, the person possessing the passion for a career may be the one who exceeds every boss' expectations.

    • Measure your service department's performance

      Capable tire dealers and service shop operators always measure a service department's performance before passing judgment on it. Conclusions based on assumptions or guesswork hurt bosses and employees alike.

    • State clearly the minimum you expect from workers

      Savvy bosses always clarify what they want from workers at every level of the business. Clarifying expectations is vitally important because ultimately, uninformed employees cost the company money. Uninformed workers are not as productive as...

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