LINCOLNSHIRE, Ill. — Snap-on Inc. has introduced the Triton-D8 diagnostic tool to help technicians save time, boost productivity and make more money by guiding them to the problem, while filtering out unnecessary steps.
DIAMOND BAR, Calif. — The Specialty Equipment Market Association (SEMA) has renamed its Light Truck Accessories Alliance as the Truck & Off-Road Alliance (TORA) to provide more focus on the growing off-road segment.
A boss may establish interim deadlines for technicians based on the time elapsed or on the actual procedures performed. Some experimentation would determine which approach is better suited to a particular service department.
COSTA MESA, Calif. — Auto service customers tend to be more satisfied when service departments use customers' preferred methods of communication, such as text messaging, according to the J.D. Power 2019 Customer Service Index (CSI) Study.