Recent Stories
Marinucci: Clarify COVID precautions before customers arrive
Marinucci: Proper push pins, related tools essential repair items
Marinucci: Leak diagnosis demands precautions, patience
Marinucci: Put maintenance cost, timing into perspective
Marinucci: Think first, act second when risks are uncertain
Marinucci: Show-and-tell can mean show-and-sell for dealers
Marinucci: Focus on solutions helps to boost workers' stock
Marinucci: Here's the scoop on cleaning out rodent debris
Marinucci: Overlooked steps may stop spread of virus

AKRON — Reasonable business adjustments and prudent health precautions will help tire dealers and service shop operators weather the coronavirus storm.  These steps include smarter scheduling, a clearer cost consciousness and a finer focus on worker well-being.
Marinucci: Forbearance, empathy potential new norms
Marinucci: Service sales follow-ups are timely practices

An uncertain economy is no reason to withdraw from — ignore — existing customers or potential new ones. Rather, tough times demand strong, consistent outreach to the marketplace in general.
Dan Marinucci: An appropriate time to boost community service

The coronavirus pandemic is an opportunity for tire dealers and service shop operators to step up community service within their respective market areas.
Time challenges aplenty for dealers, service shops

Covering a technician's diagnostic time has been vitally important for years now. Modern technologies have not and will not diminish the value of diagnostic time to successful repairs.
Turn scrap metal, recyclable income into employee bonuses

The proceeds from your scrap metal and recyclables may become seed money for an informal employee bonus program.
Dan Marinucci: To retain the best techs, always have their backs

Ultimately, the best way to keep great technicians is demonstrating that you always have their backs.