Recent Stories
Marinucci: Technicians' mental lapses no laughing matter

Tire dealers and service shop operators should address accidents soberly and maturely. It is no laughing matter when life is in jeopardy.
Marinucci: Timely team huddle can refocus techs

A timely team huddle may motivate and refocus careless, distracted technicians. Frequent and/or uncharacteristic mistakes throughout a service department may point to disgruntled techs.
Marinucci: Coach team about respect, courtesy, cooperation

A prudent manager preaches the value of respect, courtesy and cooperation as overarching goals for the crew at an automotive service facility.
Marinucci: Customers may be silently judging you

"They see and hear much more than your staff realizes," writes auto service specialist Dan Marinucci.
Marinucci: Car owner's crisis not your crisis

There are sensible reasons why some repair jobs just have to wait.
Marinucci: Larger print, images ease tech research

Automotive service columnist Dan Marinucci writes, "Thorough homework before a job often spells the difference between a botched repair and a successful, profitable one."
Marinucci: Apply good business sense to referral jobs
Marinucci: Stress importance of value, reliability
Marinucci: Clues could solve what's bugging vehicle
Marinucci: Sensible housekeeping boosts safety, profitability
Marinucci: Add a throttle tool to your bays
Marinucci: Detailed instructions will save time
Post-repair message adds personal touch
Marinucci: Properly prioritizing repairs requires practice
Marinucci: Effective road test may eliminate issues