Recent Stories
Marinucci: Auto repair demands skill, patience, attention to detail

Successful automotive repair still requires technicians who have a combination of tactile skills, patience and a knack for details.
Marinucci: Treat workers as they want to be treated

Recognizing how each worker deserves to be treated doesn't require rocket science, in my opinion. Simply observing their behavior over a period of time suffices. Then make the appropriate written or mental notes about it.
Marinucci: Lamp check and interim diagnostic deadline method

Troubleshooting a headlamp may illustrate the advantage of applying an interim deadline to a diagnostic task. Here's why.
Marinucci : Don't overlook battery's reserve capacity rating

Overlooking a battery's reserve capacity rating may cause headaches for tire dealers and service shop operators. Here's what you need to know about this vital value.
Emergency auto repair spells trick instead of treat

Beware, Halloween is nigh. Solving a stranger's automotive emergency may become more trick than treat for kind-hearted tire dealers and service shop operators.
Marinucci: Never underestimate value of contacts, follow-ups

Experience has shown that a concerned human being, reaching out to a sales prospect, may be the approach that garners the business.Tire dealers and service shop operators should capitalize on this.
Clothes don't make the man but can make a technician

The saying goes, clothes don't make the man. But classy, distinctive employee attire helps boost your business' image in the eyes of consumers.
Documenting test results boosts credibility
Documenting test results during a diagnosis may increase your credibility with skeptical motorists more than you ever imagined.
Induction heating process saves fasteners, terminals

Induction heating is a loosening technique that preserves costly electrical terminals and fasteners during teardown operations.
Sensible precautions reduce, prevent water damage

Taking sensible precautions can prevent or minimize damage from heavy rainfall at your tire dealership or service shop.
Incorrect ATF may cause harshness, shuddering

Install the proper fluid in an automatic transmission because using the wrong type may cause strange symptoms and costly comebacks. Keep these points in mind.
Replacing ATF: Maintenance first, diagnostic second

Routine replacement of automatic transmission fluid is essential maintenance that some tire dealers and service shop operators have overlooked.
Replacing ATF is vital for preventive maintenance

Replacing automatic transmission fluid is both a vital maintenance as well as a potentially useful diagnostic step. Here's why service personnel should never underestimate the value of fresh fluid.
Honest discussions help workers see proper behavior

Tire dealers and service shop operators have told me that some otherwise-competent employees seem clueless to the basics of successful human interaction.
Inactive port useless for battery backup connection

Always connect auxiliary power to a point on the vehicle that is electrically active all the time. Here's why.