Dan Marinucci [email protected] See All Staff Page Recent Stories Marinucci: YouTube mixed blessing for auto service pros Sometimes techs peruse videos for proverbial "silver-bullet" fixes because they don't know test procedures and/or have no interest in learning them. Or perhaps they are searching for "high-percentage" fixes because bosses do not pay them for diagnostic time. Marinucci: ECM has final say on auto repair success The engine management computer (ECM) observes critical operating conditions when trying to run monitors and confirm everything is working ... and that the check engine light can turn off. Marinucci: Clearing codes also cancels crucial data Think twice before erasing trouble codes because it has negative, irreversible consequences for vehicle owners and service professionals alike. Marinucci: Interrupting technicians may prove costly Interrupted and distracted tire and auto service techs are more likely to make mistakes during a repair. Marinucci: Rising vehicle age means opportunity The average vehicle age in the U.S. is 12.2 years, a good sign for tire service and auto repair shops. Marinucci: Topics for new manager's first team meeting The sooner new bosses clarify their expectations, the smoother their transition to a leadership role occurs. Marinucci: Use clear language to describe vehicle issues Educating customers in an understandable way creates many benefits for tire and auto service shops. Marinucci: Damaged test gear is costly but preventable Damaged, dirty and/or disorganized diagnostic gear is a costly but preventable condition in an automotive service facility. Marinucci: Consider covering commuting costs for workers Defraying driving expenses is timely because rising costs are straining budgets, including people driving to jobs at automotive service facilities. Marinucci: Gauge's dead batteries doom vehicle diagnosis Spare batteries for gauges, meters and various testers are as valuable as the diagnostic gear itself to every reputable automotive service facility. Marinucci: Timely oil change still smart investment Service sales professionals must continue preaching the value of regular oil/filter changes using high-quality motor oil and filters. Marinucci: Catching prospect's clues may ease service sale Savvy sales professionals always listen for and benefit from candid clues about motorists' perceived value of potential purchases. Marinucci: Racing or repairing? ‘Rithmetic rules What do algebra, automotive racing and diagnosis have in common with one another? Succeeding at each of these endeavours requires logic and discipline. This means methodically pinpointing and deciphering one unknown at a time. Marinucci: Promote literacy among staff, in trade schools Progressive bosses do not stigmatize employees who read poorly. Instead, they recognize the shortcomings as issues that warrant additional training. Marinucci: Garaging car in winter saves time, money Many service personnel have told me that a neighborly nudge may motivate motorists to take this simple but meaningful step. Load More
