AKRON — Reasonable business adjustments and prudent health precautions will help tire dealers and service shop operators weather the coronavirus storm.  These steps include smarter scheduling, a clearer cost consciousness and a finer focus on worker well-being.

An uncertain economy is no reason to withdraw from — ignore — existing customers or potential new ones. Rather, tough times demand strong, consistent outreach to the marketplace in general.

The coronavirus pandemic is an opportunity for tire dealers and service shop operators to step up community service within their respective market areas.

Covering a technician's diagnostic time has been vitally important for years now. Modern technologies have not and will not diminish the value of diagnostic time to successful repairs.

The proceeds from your scrap metal and recyclables may become seed money for an informal employee bonus program.

Ultimately, the best way to keep great technicians is demonstrating that you always have their backs.

Choose new technicians more successfully by having your existing crew assist the screening process.

Regularly tidying up a service department makes dollars and sense for everyone in a tire dealership or service shop. Here's why the plan benefits both the boss and technicians.

Successful automotive repair still requires technicians who have a combination of tactile skills, patience and a knack for details.

Recognizing how each worker deserves to be treated doesn't require rocket science, in my opinion. Simply observing their behavior over a period of time suffices. Then make the appropriate written or mental notes about it.

Troubleshooting a headlamp may illustrate the advantage of applying an interim deadline to a diagnostic task. Here's why.