Experience has shown that a concerned human being, reaching out to a sales prospect, may be the approach that garners the business.Tire dealers and service shop operators should capitalize on this.

The saying goes, clothes don't make the man. But classy, distinctive employee attire helps boost your business' image in the eyes of consumers.

Induction heating is a loosening technique that preserves costly electrical terminals and fasteners during teardown operations.

Taking sensible precautions can prevent or minimize damage from heavy rainfall at your tire dealership or service shop.

Install the proper fluid in an automatic transmission because using the wrong type may cause strange symptoms and costly comebacks. Keep these points in mind.

Routine replacement of automatic transmission fluid is essential maintenance that some tire dealers and service shop operators have overlooked.

Replacing automatic transmission fluid is both a vital maintenance as well as a potentially useful diagnostic step. Here's why service personnel should never underestimate the value of fresh fluid.

Tire dealers and service shop operators have told me that some otherwise-competent employees seem clueless to the basics of successful human interaction.

Always connect auxiliary power to a point on the vehicle that is electrically active all the time. Here's why.

Solving major industry issues requires more ongoing effort than tire dealers and service shop operators may realize.

A boss may establish interim deadlines for technicians based on the time elapsed or on the actual procedures performed. Some experimentation would determine which approach is better suited to a particular service department.

Automotive service personnel can boost customer confidence and loyalty by establishing interim deadlines on diagnostic procedures and repair work.

My columns in recent issues of Tire Business describe the potential perils of disconnecting a battery from a vehicle without providing auxiliary power to it beforehand. Some readers have responded to these topics with interesting questions.

Technicians should tailor electrical terminal cleaning methods to the specific condition and application at hand. Experience has shown, after all, that there's no single, standard method suitable to every condition and application.