SAN DIEGO — Mitchell Repair Information Co. L.L.C. (Mitchell 1), a provider of shop management software, has partnered with Decisiv Inc. to streamline labor-time estimates for fleet service operations using Deciv's SRM Connector.
The feature enables shops using the Decisiv SRM service event management application to connect with Mitchell 1's TruckLabor Module.
"We are pleased to join forces with Mitchell 1 to launch this powerful solution for fleet service operations, which will simplify estimate creation and elevate service operations for our customers," Decisiv President and CEO Dick Hyatt said.
"The new feature enables users to dynamically deliver and incorporate labor-time estimates, in real-time at the point of service, through one platform. This will improve efficiency and ultimately reduce downtime for commercial asset service operations."
Each day, fleet service teams manage more than 40,000 maintenance and repair operations using Decisiv SRM, the companies said.
Dealers, service providers and fleets that leverage Decisiv-powered service management systems include Volvo/Mack ASIST, PACCAR Solutions Service Management (PSSM), Isuzu Connect, Hino Case Management, TICO EDGE and Wheeltime LINQ.
Mitchell 1's TruckLabor Module provides comprehensive labor time guides and maps to Vehicle Maintenance Reporting Standards (VMRS). The navigation guides users through the steps to generate an estimate, including selecting the year/make/model of the vehicle and choosing labor operations.
"We're excited to provide Decisiv SRM customers with seamless access to our TruckLabor Module," Kristy Coffman, director of commercial vehicle group for Mitchell 1, said.
"This will save hours of time each month for service advisors and technicians, since they no longer have to reference multiple systems to capture labor times for specific vehicles," she said.
"At the same time, the solution improves the accuracy of the service data and significantly improves asset uptime, so trucks can get back on the road faster."