BIRMINGHAM, Ala. — The Automotive Maintenance and Repair Association's (AMRA) Motorist Assurance Program (MAP) has integrated its AMRA/MAP program with the Today's Class app, which provides online training and education for the automotive repair industry.
The integration, available to Today's Class customers who are also AMRA/MAP members, will allow service advisors and technicians to access MAP's standards resources, particularly the Uniform Inspection and Communication Standards (UICS).
Today's Class will host a webinar, "Repair or Replace: Adopting Ethical Sales Standards for Service Advisors & Techs," on May 15 to provide details and outline the benefits to shop owners, employees and consumers.
The app's technology will make access much easier for users, according to AMRA/MAP President Jeff Cox said.
"Previously to access the UICS, Today's Class customers had to first obtain credentials before logging in, look up a system or component, and then act on the information provided," Cox said. "In addition, most shops had to share a terminal among the technicians and service writers, which often created barriers to the information."
Today's Class users now will have access directly through the app, he said.
The Today's Class app provides daily, short-form training and education content for shop employees that covers technical topics, customer management skills or business processes based on an individual's knowledge and technical skills.
"We worked together to streamline access to and ensure better alignment with MAP standards because, when followed, these guidelines introduce a consistent code of ethics and consumer protection into repair and maintenance transactions," David Boyes, Today's Class president, said. "When customers receive training, it will be connected to MAP 's best practices specific to each situation."