Contrary to what bosses believe, newly hired technicians may require coaching and grooming in order to meet expectations.
Prudent bosses have learned to recognize rather than disregard this possibility: New hires may not meld with their businesses automatically and instinctively.
Savvy bosses anticipate the need to familiarize techs with all aspects of their automotive service facilities, acclimating them to their people, policies and preferred procedures.
Some tire dealers and service shop operators have employee manuals that cover most — if not all — of these key topics. They require newly hired workers to read the manual thoroughly before coming to work.
This basic step eliminates or minimizes needless surprises on the person's first day.
Furthermore, some service managers and shop forepersons personally cover the diagnostic testers, wheel service equipment and specialized tools that new techs are supposed to master. They do not wait for accidents or mistakes to occur before realizing that new techs — regardless of experience — should have been trained on the equipment.
Whereas equipment operating procedures may be intuitive to some new techs, the steps may not necessarily be instinctive to others. Therefore, capable managers allocate adequate instruction and practice time for new techs.