NAPERVILLE, Ill. — Finding parts, and at an affordable price and on time, are among the biggest challenges independent repair shops expect to face in 2022, according to a recent IMR Inc. survey.
IMR surveyed 500 independent automotive repair shops in the U.S. in February to get insight into what they believe their biggest challenges will be in 2022, as well as what challenges they expect to face in the future.
The challenges they expect to face this year are markedly different than when these questions were asked during the pandemic, as well as prior to the pandemic, IMR said.
For 2022, independent repair shops surveyed said the biggest challenges they expect to face are: finding parts they need/parts shortages (35.8%); bringing customers back/providing incentives (31.8%); finding affordable parts (29.4%); and getting parts on time (27%).
However, the weight of those concerns varied based on the size of the shops.