ST. LOUIS — Hunter Engineering Co. is partnering with automotive software provider UpdatePromise.com to give dealership service advisers access to Hunter's Quick Check and Quick Tread Edge autonomous inspection results.
The companies' partnering will allow service advisers to identity alignment and tread-depth issues more quickly and alert vehicle owners. The sevice is directed primarily at car dealerships.
"With electrification expected to significantly reduce standard repair and maintenance work over the next decade, the integration will place service departments in a better position to capitalize on all their alignment and tire opportunities," Hunter said.
Hunter's Quick Check autonomous inspection system produces accurate and detailed alignment and tire-tread depth results as the vehicle drives through the service lane. The UpdatePromise Tablet Vehicle Check In, part of the company's overall customer experience management solution, creates a seamless workflow that allows service teams to complete and review everything they need in one place.
Dealerships can take videos and photos, review OEM direct and OEM-connected vehicle data, present safety-related inspection reports and add services directly to DMS repair orders from a single integrated system.
"Hunter is fortunate to have so many loyal auto dealer customers invested in inspection equipment, and we're happy to make this integration available to them," Alex Smith, Hunter product manager for inspection, said.
"The new partnership with UpdatePromise will result in more alignments, more tire sales, greater efficiency and a safer vehicle for the customer."
Dealers can save money by streamlining the vehicle check-in process and reducing manual data entry, and the technology integration ensures that the tire inspection and service repair diagnosis is always accurate, Hunter said.
Alignments are some the highest-margin services a shop can provide, and automakers have encouraged dealer service departments to increase tire sales to fuel additional sales per repair order, as well as retain customers, Hunter said.
"We're excited to partner with Hunter Engineering to offer our customers even more value and convenience," Richard Pannazzo, chief operating officer at UpdatePromise, said.
"This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences."
Chino, Calif.-based UpdatePromise describes itself as a provider of "innovative" automated solutions designed to enable businesses to capture the consumer from the very beginning of their interaction with a dealership.
