AUSTIN, Texas — Epicor Software Corp. has become the exclusive automotive aftermarket provider of SideKick360, a web-based reporting platform to help tire dealers generate increased revenue from each service opportunity.
SideKick360 comprises five core applications that provide on-demand reporting and operations tools, including a "Maintenance Hunter" module that helps service writers quickly and accurately identify and estimate recommended maintenance jobs based on shop-defined service schedules, Epicor said.
"Unlike most shop management systems, SideKick360 provides maintenance recommendations based on vehicle service history and displays service history data by task, eliminating the need to review previous invoices. The solution's "Invoice Detail" tool analyzes each new invoice to help ensure all parts and labor charges are properly listed and billed," Epicor said.
SideKick360 also provides in-depth "missed opportunity" reporting to compare services recommended by the solution to those actually sold and performed.
"We are excited to be partnering exclusively with Epicor to provide SideKick360 and its leading-edge data analytics tools to tire dealers, shop owners, franchisors, and other automotive businesses," Patrick Murphy, SideKick360's co-founder and CEO, said. "Epicor's multi-channel reach and strong industry relationships are a great fit for our solution."
Tim Hardin, Epicor senior vice president and general manager, automotive, said: "SideKick360 is a powerful solution that helps users approach each service opportunity in a very strategic way, leading to a more proactive and efficient experience for the service writer and the consumer.
"By extending this capability into the tire channel, we will also help independent dealers and chains tap into supplier marketing programs and promotions and gain invaluable access to service-level data that can drive better, faster decisions about which parts, tires and other items they need to carry in each location."
SideKick360 expands Epicor's Industry Data Analytics portfolio, which offers visibility to more than 1 billion product transactions and nearly 140 million vehicle repair events per year, the company said. In addition, the company's cloud data pools track current availability and historical performance of inventory items representing virtually all popular brands and product categories.