PHOENIX — Most commercial repair shops netted profits in 2022 and increased sales by nearly 20% on average, and in turn many raised their labor rates and wages, according to a survey by Fullbay Inc., a provider of commercial shop management software.
Fullbay surveyed more than 1,600 individuals from the commercial freight, logistics and repair industries and sampled more than 500 shops from across North America, Australia, and New Zealand for real-world shop data in compiling its "2023 State of Heavy-Duty Repair" report.
Data were gathered from businesses powered by Fullbay for at least 12 continuous months; survey respondents were a combination of both customers and non-customers of Fullbay.
About 44% of the shops surveyed were independent repair shops; 13% were dealerships; and 14% represented internal fleet repair.
In 2021, shops across continental North America averaged 34% growth over 2020; in 2022, shops' revenue grew another 19%, according to the report.
"While these numbers might suggest shops saw less growth in 2022, bear in mind that 2021 was largely a rebound year after the slump of 2020. Once shops had recovered from their pandemic troubles, they did continue to see steady growth," Fullbay said.