When managing a team, we tend to look at what we see in the office. For those of us who are road warriors, it's a bit harder to gauge.
Are employees completing their duties — meeting KPIs or delivering on sales targets? Are they working well with others in the team? Are they focused and engaged overall?
We can assess this easily. From checking concrete deliverables to observing a person's input at meetings, workers show what they do (or don't) have to offer every day.
What about what we don't see, however? Behind the professional façade, every boss, colleague and subordinate has a private life, full of its own ups and downs. While there is something to be said for separating the private and professional, it's also essential to maintain an awareness that a personal sphere outside of the office exists — and may be rife with challenges.
Such challenges can affect employees deeply and influence their performance at work — or even their ability to work at all. If disaster strikes and the team isn't prepared to rally when one member falls, business operations falter — and the ability to meet monthly, quarterly or even annual targets may suffer as a result. I speak from experience.