PHILADELPHIA — Bolt On Technology has launched FourthGear, an upgrade to its NextGear stand-alone platform featuring Review Manager to help auto service shops boost their positive online customer feedback and raise their Google rankings.
Available on any web-enabled mobile device independent of other shop management systems, FourthGear gives shops command of their online reputation, proactively prompting customer reviews soon after they leave the shop, the company said.
Review Manager will alert the shop to any negative reviews, so the shop staff can respond and address any issues.
Review Manager is the latest addition to the NextGear suite of products designed to give shops more control over the entire customer relationship, without the need to "bolt onto" any other software, the company said.
"Shops today live and die based on reviews," Mike Risich, Bolt On Technology's founder and CEO, said. "Good ones are like money in the bank, but negative ones can cause heartburn. FourthGear helps shop inspire positive reviews, while flagging bad ones so you can address them and have a chance to turn an unhappy customer into a happy and loyal one. Like all of the NextGear products, the goal is to improve customer loyalty and earn repeat business."
FourthGear is available for $100 per month.