CLEVELAND — Nothing comes full circle quite like a tire. Except, maybe, a tire dealer.
In 1920, an Ohioan named Harold Ziegler performed the first road service tire repair for AAA. A century later, his company — Massillon, Ohio-based Ziegler Tire — ran the 2 millionth service call for Michelin's ONCall Emergency Roadside Service since the program began in 2009.
The service was done in July by an employee from Ziegler's Monroe, Ohio, location, which is just outside of Cincinnati.
"My great-grandfather was the technician who ran the (1920) call with an air pump," John Ziegler, the company's vice president, said. "Things have changed a little bit since then.
"We're certainly happy to be a part of it."
The MCS network — which comprises 36 franchisees with over 437 points of sale — handled more than 243,400 calls in the U.S. and Canada in 2020, Michelin said, noting that service roll times averaged 118 minutes over the past 12 months.
"The ONCall program has been a tremendous success story over the last 10 years," Eric Hagerman, ERS operations manager for Michelin North America, said.
The goal of ONCall is to provide fleet customers with 24/7 roadside breakdown service.