BOSTON — Mechanic Advisor Inc. has introduced Steermatics, a real-time telematics and remote diagnostics service for connected fleets that enables vehicle repair shops to employ remote vehicle diagnostics and automated retention marketing tools.
Steermatics offers repair shops and their technicians remote access to real-time diagnostic data, such as vehicle health and predictive maintenance alerts.
Fleets that use Steermatics will have the option to deploy Force by Mojio on a special subscription plan, activating GPS tracking and fleet management features to help them better manage their vehicles, the company said.
Steermatics will be fully integrated within Steer, MechanicAdvisor's CRM for auto repair shops. Participating repair shops will be able to purchase 4G LTE-connected OBD-II devices that can be installed in their fleet customers' vehicles, enabling the collection of telematics data.
Shop technicians are able to remotely monitor the fleet's vehicles via user interface that links the data with Steer's automated marketing and customer communication tools.
When a vehicle is in need of service — whether for regular maintenance or for an unexpected repair — both the fleet customer and the service technician will receive automated alerts and information about the issue, including the recommended course of action, and online scheduling. Shops can send quotes and invoice a customer directly.
"Together, MechanicAdvisor and Mojio are implementing telematics technologies to change the way a vehicle is serviced, providing greater transparency and safety to the auto repair process," MechanicAdvisor CEO Parker Swift said.