TROY, Mich. — Bridgestone Americas' Tires Plus stores, Christian Brothers Automotive Corp. and Take 5 Oil Change are the top-rated businesses in their respective automotive aftermarket service categories, according to J.D. Power's latest U.S. Aftermarket Service Index (ASI) Study.
The JD Power study ranks auto service providers based on a "service experience analysis" that takes into consideration factors such as ease of scheduling/getting vehicle in for service; fairness of charges; service adviser courtesy; service adviser performance; service facility; time to complete service; and quality of work.
The 2022 study is based on survey responses from 9,979 vehicle owners who had service performed in the 12 months prior to the survey period (November 2021 through May 2022).
JD Power looks at three aftermarket service sectors: tire replacement; full-service maintenance and repair; and oil change.
The Troy-based market research firm estimates that the value of vehicle maintenance, repair, oil change and tire replacement revenue in the U.S. exceeds $296 billion annually, of which aftermarket providers capture 70% share versus franchised car dealers' 30%.