Epicor launches initiative to help aftermarket business owners

AUSTIN, Texas — Epicor Software Corp. has launched an initiative the company said is designed to help aftermarket parts and service businesses increase revenue and improve efficiency and profitability in a changing environment.

The initiative, called "EPIC Results," includes free Profit Clinic consultations that Epicor said are designed to help business owners and managers consider technologies that can help strengthen their shop value in the post-COVID-19 pandemic world.

The initiative examines the technology needs of businesses in the aftermarket value chain: automotive and commercial-vehicle service providers, parts distribution businesses, and parts manufacturers/suppliers.

For more about this initiative, or to request a consultation, click here or call 888-463-4700 (option 5).

Tim Hardin, senior vice president and general manager, automotive at Epicor, said business owners are wondering what the future of the aftermarket business holds.

"COVID-19 has created many challenges, but the parts and service industry is confronting other, longer term trends that are transforming the competitive landscape," Mr. Hardin said.

Topics for individual consultations can be designed to fit the needs of the business. For example, content for repair-shop owners and/or service providers include:

• Accelerating growth through more service opportunities, higher average RO and increased customer loyalty;
• Boosting mechanical repair revenue;
• Capturing preventive maintenance and OE-recommended service opportunities;
• Generating positive customer reviews; and
• Automating estimating and customer approval processes.

"The aftermarket is positioned for growth in the wake of COVID-19, but the opportunities for increased market share and profitability will almost certainly be dominated by shops, distribution businesses and suppliers with the latest and best technologies," Mr. Hardin said.

"Does this mean you need to dramatically increase your tech spend?" he asked. "No, but you might need to redeploy those dollars on solutions that can take you where you really need to go in the coming years."