A changing automotive aftermarket, spurred in part by evolving driving habits, has given repair shops new urgency to better serve their customers, Mr. Risich said.
"As a result, they're looking to improve the customer experience, including more contact-less service and proactively engaging them with updates and recommended appointments with an eye on keeping their vehicles healthy." the company said.
"This falls into line with Bolt On's core offerings, like digital vehicle inspections, online and mobile appointment setting and Bolt On Pay, which allows vehicle owners to pay for service via text and, depending on the shop, finance their repair work," Mr. Risich added.
"But the reorganization also helps us to better execute as we move into the sub-vertical markets, like fleet management, import cars and sport vehicles, transmission shops and parts dealers. It's all about getting our value proposition in front of these shops and ensuring we're responsive and giving them a great experience."