Goodyear Auto Service, Just Tires offering 'zero contact' service

AKRON — In response to the global COVID-19 pandemic, Goodyear Auto Service and Just Tires retail locations across the U.S. are offering "zero-contact" service.

This service option is designed to help limit personal contact and keep customers and employees safe, the company said.

"Despite the many stay-at-home orders in place and fears caused by the pandemic in communities across the U.S., there are many individuals who are essential to protecting public health and safety and need to continue traveling to and from work each day," Chris Campbell, director, Goodyear Retail Operations, said.

"To help keep their vehicles moving and give them peace of mind, we've introduced this zero contact service to minimize contact between our store teams, guests and their vehicles."

Here's how the zero contact process works:

• Customers book an appointment online or by phone;
• Customers drive to the store and call the local store;
• A Goodyear employee will greet customers at their vehicles, maintaining appropriate distance;
• A gloved technician will use protective measures, such as floor mats, steering wheel and seat covers before moving the vehicle into the work area;
• A store employee will call the customer to review work and collect payment by phone. As an additional precaution, the company notes, the preferred method of payment is by credit card.
• Upon completion, all contact points will be cleaned, and the vehicle will be returned to the parking lot for pickup; and
• Customers call the store upon arrival, and a store employee will return the owners' keys, maintaining appropriate distance.

This new service is in addition to the preventive measures previously announced by Goodyear Auto Service and Just Tires. These include a slight reduction in store hours, as well as enhanced disinfection, visitor protocols and physical distancing according to guidance from the Centers for Disease Control and Prevention.