Column
Nearly a decade ago, the leadership at Continental Tire The Americas L.L.C. came to a difficult conclusion: The company didn't have the product to compete for government and other national account fleet business.
A boss may establish interim deadlines for technicians based on the time elapsed or on the actual procedures performed. Some experimentation would determine which approach is better suited to a particular service department.
Automotive service personnel can boost customer confidence and loyalty by establishing interim deadlines on diagnostic procedures and repair work.
CUYAHOGA FALLS, Ohio — As I sit in my new office, watching the swift spring flow of the frigid Cuyahoga River, I am reminded of one axiom I've always tried to live by: Change is good.