INDIANAPOLIS — At Best-One of Indy, the secret of a solid workplace is simple.
"The reality for us — always has been, still is and always will be — everything begins and ends with caring for our people," Best-One of Indy President Rich Elliott said.
Best-One of Indy — part of the multi-statewide Best-One Tire network — is a finalist in Tire Business' 2021-22 Best Places to Work survey. The dealership also earned that distinction in 2020.
The Best Places to Work survey is conducted by Best Companies Group (BCG), an independent research firm specializing in identifying and recognizing great places to work.
In order to participate in the survey, each business must be a retail, commercial, OTR, retread or wholesale tire dealership in the U.S., and have at least 15 employees. Each owner submits an online survey detailing company policies, practices, benefits and demographics. Employees, meanwhile, are asked to complete, a series of questions,rating the company.
Tire Group International was named the overall winner, while other finalists include (in alphabetical order): Best One of Indy, Indianapolis; Big O Tires, Columbia, Mo.; Monteith's Best One Tire & Auto Care, Elkhart, Ind.; SimpleTire L.L.C. of Trevose, Pa.; and Sun Auto Tire & Service Inc, Phoenix.
The dealership, heading into its 36th year in business, now operates 16 stores and has about 190 employees, serving central Indiana and greater Indianapolis, up from nine stores five year ago.
Best-One of Indy expanded by one store in 2018 and again in 2020. In 2021 — an "exhausting, but a very challenging and a very rewarding year" — the firm added five locations through four acquisitions.
Elliot hopes to continue that growth, as long as the dealership has the people to support it. It's been a challenge to find and retain employees — as it has for everyone — though Best-One has fared better than most, he said, adding that the firm has focused on welcoming and getting to know its 80 new team members.
The new staff came to Best-One of Indy from dealerships that "loved them and cared for them very well," Elliott said, and Best-One of Indy is committed to caring for them just as much.
"Our people are our culture," he noted.
"What sets us apart really begins with our people and how we try to take care of them," he added.