GREENVILLE, S.C. — Michelin North America Inc. has introduced a digital cloud-based platform, called Maestro, to help with service planning and scheduling for commercial fleets.
"Fleets frequently struggle with efficient ways to optimize planning and schedule service work to maximize uptime for their vehicles," Ralph Dimenna, global director of Michelin Services and Solutions, said. "Service providers often feel challenged by the cumbersome and complex daily administrative tasks they need to manage to run business operations effectively.
"The development of Maestro positions Michelin to become one of the leading brokers of service relationship management solutions to commercial fleets and service providers."
Michelin's global Services and Solutions division was created in 2018 to address business challenges in and to provide innovative solutions for sustainable connected mobility, the company said.
Available in the U.S., Maestro offers real-time digitization that reduces billing errors and improves timeliness and service turnaround time, Michelin said.
Maestro's scheduling and real-time communication features maximize productivity for servicing vehicles and planning for future loads. The platform provides increased visibility and transparency by taking the guess work out of service event management — addressing common questions such as: "When will my vehicle be ready?" and "What is the final cost of servicing my vehicle?" Michelin said.
"This platform creates an ideal experience for customers while also driving simplification and efficiency within their internal business processes. Maestro's real-time capabilities are designed to deliver precise accuracy, enhanced efficiency and more insightful intelligence in all aspects of service event and sales order management," according to the company.
"As a maestro leads an orchestra, our platform — Maestro — is designed to be the leader and conductor of our customers' tire and vehicle service operations lines of business," said Karen Schwartz, director, digital services platform, services & solutions business line for Michelin North America.
"Our goal is to ensure our customers' operations are running smoothly so they can focus on their core business."