Pep Boys – Manny, Moe & Jack recently recognized seven of its automotive technicians with "Tech of the Year" awards, based on performance and customer service metrics from 2018.
"Our automotive technicians are the backbone of our service organization," Brian Kaner, president of service at Icahn Automotive Group, said. "They are the hard-working members of our team who make our customers' safety a priority every day. The 'Tech of the Year' winners represent the very best of our team from across the country."
Pep Boys is part of Icahn Automotive Group.
Each winner was honored at regional leadership meetings, Pep Boys said. The recipients were chosen based on the quality and volume of their work; record of excellent customer service efforts; and a proven commitment to ongoing professional development and continuing education.
The respective stores of each winner also are singled out as being the "home" of one of the company's most outstanding technicians.
The winners are Alan Bethyou, Chicago; Robert Daigle, Nashua, N.H.; John Forsythe, San Antonio; Raffi Kazanjian, Van Nuys, Calif.; Peter Madhoo, Apopka, Fla; and Rob Rathbun, Manchester, N.H. (master technicians); and Alexis Gonzalez-Rosario, Cauguas, Puerto Rico (technician).
The winners represent the various regions where Pep Boys operates.
These awards were presented as Icahn Automotive launched its "Race to 2026" initiative, a commitment to help fill the industrywide technician talent gap projected to be at 46,000 in seven years.
The Race to 2026 program includes initiatives to attract those to the skilled trades, while supporting the Icahn Automotive Group's own employee network through this and other similar recognition programs, tuition assistance, an apprenticeship program and additional company-sponsored training and certifications.
Pep Boys Techs of the Year are (top row, left to right): Rob Rathbun, Manchester, N.H.; Robert Daigle, Nashua, N.H.; and Alan Bethyou, Chicago. (bottom row, left to right): Peter Madhoo, Apopka, Fla.; Alexis Gonzalez-Rosario, Cauguas, Puerto Rico; John Forsythe, San Antonio; and Raffi Kazanjian, Van Nuys, Calif.