MONROVIA, Calif. — Double Coin Holdings Ltd. and its CMA L.L.C. subsidiary have promoted Rafael George to international customer service team lead, where he will support the customer service team and reinforce the organization's commitment to its values and customers.
The move was effective March 1. Prior to this Mr. George handled numerous accounts across the U.S.
His expanded role includes customers in Canada, Mexico and Central America, and he will be tasked with communicating the concerns and policies to management and team members locally and globally.
Tim Phillips, vice president of marketing and operations for Double Coin, said the company is "excited to see Rafael move into this new role and look forward to all of the positive ideas he will bring to the team."
Mr Phillips said Mr. George has joined Jackie Concepcion's team "to communicate and implement Double Coin's Mission Excellence promise," Ms. Concepcion was named director of customer service on Jan. 1.
Double Coin's Mission Excellence campaign highlights Double Coin's business, from their products to customer service.
Double Coin also recently added Teresa Galvan as CMA's director of strategic operation and Brian Rainwater as the leader of distribution, logistics and purchasing.