AKRON — The 24/7 Goodyear-Fleet HQ Emergency Roadside Service program recently reached a milestone, servicing its 2 millionth truck since the program was introduced 10 years ago.
The Fleet HQ Emergency Roadside Service program is a part of Goodyear's Total Solution package, which the company said includes trusted products, reliable services and fleet management tools. The service is available through the nationwide Goodyear Commercial Tire & Service Network, which consists of more than 2,300 Goodyear Commercial Tire & Service Centers (CTSC) and independent, authorized Goodyear commercial tire dealers.
Johnny McIntosh, general manager, commercial services and solutions for Goodyear, called the milestone "a testament to the power of the 24/7 Goodyear-Fleet HQ Emergency Roadside Service program, the scope and capabilities of the Goodyear Commercial Tire & Service Network, and Goodyear's commitment to helping lower our customers' operating costs."
He said trucking operations of all sizes and configurations, ioncluding some of the industry's largest fleets, have benefitted from the service.
"The Goodyear-Fleet HQ Emergency Roadside Service program has helped minimize expensive downtime for fleets, enabling these operations to deliver the goods and services that keep our economy and way of life rolling," he said.
Truck drivers whose rigs have been sidelined by tire issues contact the 24/7 Goodyear-Fleet HQ Solution Center, where agents who familiar with their tire requirements collect vital information, including the location of the vehicle.
Goodyear agents then select a CTSC or independent Goodyear dealer, send a road service technician to the truck and coordinate with the technician throughout the process. That technician evaluates the tire situation and helps return the vehicle to service. The goal is to have the truck operational within two hours or less.
Truck drivers and fleet logistics coordinators contact the 24/7 Goodyear-Fleet HQ Solution Center by calling a dedicated number (1-866-FLEETHQ) or using the Goodyear Road Service App, which connects to Goodyear agents via a cell phone or tablet.
"Helping a truck return to service requires the rapid and precise mobilization of resources and people, and is not a simple task," Mr. McIntosh said.