An interesting observation for you all. A couple of weeks ago, I took my wife's SUV into the local tire store for a winter tire changeover. As a big believer in the benefits of winter tires, and hopeful for spring, I scheduled the changeover.
At the tire dealer (a full-service operation), I handed the keys off, was told, "It will be about an hour," and I proceeded to walk a few doors down to hit the gym. After 90 minutes I went back, didn't see the SUV outside and went in. Through the shop window it was still on the rack finishing up,...for another 20 minutes.
I paid the changeover bill and was out the door, albeit beyond the promised time.
Fast forward three weeks, and the oil change is due.
Locally a new Toyota dealership opened up, and I decided to visit the dealer to see how they do.
On arrival at the dealership, I pulled into the service drive and was met by a lot attendant. The service writer quickly approached me and met me at the vehicle.
A quick walkaround for him to get the information, and we walked into the office area for him to assemble the repair order for a simple waiting oil change.
I was walked to the lounge around the corner, with amazing chairs, specialty coffees, high-top desk space and free Wi-Fi.
Although the tires on this vehicle are about nine months into their lifecycle, I didn't need new ones and wasn't pitched tires. However, an ample supply of tires and signage on the service drive let anyone visiting this Toyota dealership that it IS also a tire dealer.
I also noticed, being a tire guy, that I drove over a Hunter Quick Tread inspection device. Sure enough, a few minutes after my car was driven off to be serviced, the service adviser comes up to me with the scan report. Tires are of course great, but the alignment was a little out of spec.