PALM BEACH GARDENS, Fla. — TBC Corp.'s R.O. Writer shop management software business is collaborating with Epicor Software Corp. to upgrade its Smart eCat system to streamline the catalog updating process.
The upgrade incorporates Epicor's Dynamic Updates service enabling users of Smart eCat to refresh their software's electronic catalog files through automated weekly downloads rather than waiting for monthly DVD-based updates, R.O. Writer said.
"At R.O. Writer we are committed to helping our customers take control of their businesses by optimizing and streamlining shop operations and our partnership with Epicor does just that by driving efficiency for our customers," said
Providing customers regular access to the latest product information inside the point of sale is "critical to the success of an automotive service business," said Richard Forness, vice president and general manager, R.O. Writer.
"This new capability will help our users save time, eliminate manual processes and provide an even higher level of service."
Scott Thompson, vice president, Automotive, Analytics and Content at Epicor, said, "Availability of the latest parts information and related content from Epicor enables Smart eCat users to capture more service opportunities across a broader range of vehicles."
Mr. Thompson described the Dynamic Updates service as an important investment in the future of automotive service businesses, which need to have fast, convenient access to the right product and service information for each customer's vehicle.
R.O. Writer Smart eCat users should contact the R.O. Writer support desk at 800-881-5859 or [email protected] for more information.