SAN FRANCISCO — RepairPal Inc., an automotive repair web resource, has unveiled the Shop Dashboard for its 2,000-plus certified shops to manage customer work orders from the initial contact to the verified customer experience reviews at the end.
The fully responsive design works on any computer or mobile device, allowing auto repairers to monitor shop activity from the office, garage or home, according to the company.
"The main goal for the Dashboard is to make it simple and fast for shops to manage their RepairPal customers," said Art Shaw, CEO of RepairPal. "Shop owners can quickly see all of the calls, emails, and tows RepairPal provides through an experience-focused dashboard, only available to those approved in the certified network."
By logging in, shop owners can track and respond to customer activity in one location, the company said.
Other features include:
View where RepairPal customer traffic is coming from and understand how RepairPal certification is paying off in real dollars;
Track activity from the customer's first call through the final invoicing;
Manage shop listing details directly from the Dashboard, ensuring every detail is up-to-date for new customers; and
Convert new customers by participating in a Q&A from one of the 4 million monthly visitors on RepairPal's main website.
The Shop Dashboard has launched to the full network of certified shops with additional features and tools being added in the coming months, the company said.
Additional information, including a webinar hosted by Joseph Audette, director of product, is available through RepairPal's blog.
RepairPal.com offers a Fair Price Estimator for various auto repairs and connects consumers with local RepairPal-certified shops.
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