COMMACK, N.Y. — Autologic Diagnostics, a provider of cloud-based, vehicle-connected aftermarket automotive diagnostic solutions, has introduced AssistConnect, a web-based system that provides automotive repair shops and technicians direct access to the latest approved, licensed vehicle manufacturer data.
Customers are able to access the cloud server through their AssistPlus scan tool device.
AssistConnect provides instantaneous access to multiple vehicle manufacturers' licensed data without requiring multiple downloads, the company said, noting that since AssistConnect is cloud-based, Autologic automatically manages the update process so that customers are always assured they have the most up-to-date data with this service.
Additionally, connecting to the cloud provides direct connection to the Autologic Fault2Fix team of nearly 100 master technicians. Similar to all other Autologic solutions, users of AssistConnect gain direct access to the company's Fault2Fix team via dedicated live support website, mobile app or phone line.
AssistConnect uses the Autologic Communication Interface (ACI), allowing customers to connect the vehicles on which they are working directly to Autologic's cloud solution. Data is stored in the centralized Autologic Dynamic eXchange (ADX) database, which provides multi-user access to services and solutions that can be shared in real-time, the company said, allowing movement of work across teams as well as management of myriad resources in the workshop repair realm.
AssistConnect is launching initially through a license agreement with Volvo in North America and Europe.
AssistConnect also draws on an online knowledge base of step-by-step guides to diagnosing and repairing vehicles that has been written by technicians
Autologic said current customers using its AssistPlus device can try AssistConnect on a complimentary trial basis for 30 days.
"AssistConnect is yet another powerful way Autologic demonstrates its capabilities in bringing a complete fault-to-fix solution to the global marketplace. We are once again staying ahead with our advancements by further leveraging the benefits of the cloud to streamline automotive diagnostics and repairs cost-effectively, through our newest solution," said Jeremy Fry, Autologic CEO.
"This novel, cloud-based approach to automotive diagnostics and repairs allows for the processing of diagnostic data faster than any offline tool. Since AssistConnect renders vehicle manufacturer data into an accurate, actionable diagnosis, it affords users the information necessary for servicing, maintaining and fixing vehicles more proficiently and safely," Mr. Fry said.
"AssistConnect complements our suite of diagnostic solution options, including our AssistPlus, our diagnostic device, and the flexible AssistFix program, offering the easy purchase of access to our Fault2Fix team. Customers can now find faults faster, repair vehicles even more quickly while improving productivity and efficiency in their shops."
Autologic said it will be hosting live demonstrations of AssistConnect during NACE Automechanika Chicago, July 26-28.
For more information, visit assistconnect.com.