COMMACK, N.Y. — Autologic Diagnostics, a provider of cloud-based, vehicle-connected aftermarket automotive diagnostic solutions, has introduced its AssistFix program, designed to provide auto technicians on-demand access to the company's expert Fault2Fix service team.
AssistFix provides repair shops, using any brand of scan tool, with direct support from one of Autologic's Fault2Fix master technicians, the company said.
Each expert is dealer-trained and brings, on average, 15 to 20 years of on-the-job, OEM, technical and specialty automotive experience in European automotive brands, according to Autologic.
In addition to helping technicians fix cars, Autologic's brand-specialist master technicians also will assist in the education, set-up and use of OE pass-through applications. Pass-through is the most secure, safest and accurate way to program vehicles in the aftermarket, and Autologic's Fault2Fix team can provide instructions and direction for navigating the future of diagnosing and repairing vehicles, the company said.
Automotive technicians can access support via Autologic's AssistMobile app, accessible from smartphones and tablets, or by contacting the team by phone or online through the Autologic website. An AssistFix constitutes the Fault2Fix team providing a resolution to a single fault on a vehicle.
Complementing the AssistFix option is Autologic's AssistCredits system, a payment program that allows automotive technicians to purchase credits in exchange for advice on fixing vehicle faults.
New customers can purchase AssistCredits in various bundles to reach the Fault2Fix team. New Autologic customers can sample AssistFix with an introductory "Try Before You Buy" program, Autologic said. This program provides users 10 complimentary AssistCredits that can be applied to up to three fixes on any European model vehicle covered by Autologic's Fault2Fix team.
"We determined — after receiving significant customer feedback and witnessing broad market acceptance of both our solution and support team — that our dealer-trained expertise is sought by many repair shops that currently do not have an AssistPlus device," said Autologic CEO Jeremy Fry.
"This is what genuinely prompted the creation of the AssistFix and AssistCredits program. We are excited to bring our decades of automotive repair intelligence to a wider spectrum of repair shops so that we may put the power into the hands of mechanics by having them experience, first hand, the benefits of our unparalleled skills in fixing the most complex European cars."
Autologic markets the Autologic Assist that combines online third-party vehicle data resources and a diagnostic (AssistPlus) device with real-time access to the company's Fault2Fix Team.
Autologic Assist supports European models, including Audi, BMW, Jaguar, Land Rover, Mercedes-Benz, MINI, Volkswagen and Volvo, in more than 120 countries. The Autologic Fault2Fix team offers repair support and advice to thousands of Autologic customers from three Vehicle Diagnostic Support centers in the U.S., United Kingdom and Australia, the company said.
For more information, visit www.autologic.com.