GREENVILLE, S.C. (Oct. 28, 2016) — Michelin North America Inc. has developed an interactive digital tool, the Michelin Passenger & LT Warranty App, that tire dealers can use to simplify the warranty claims-and-registration process.
The mobile app provides access to key processes, such as the ability to: submit warranty claims; iMessage and share photos and videos with Michelin Customer Care representatives; receive and provide automated authorization codes; and register installed replacement tires.
We are committed to transforming the way dealers do business with Michelin through improved digital tools,” said Debbie Brown, warranty program manager at Michelin North America. “The goal of the app is simple: to make the warranty claims process as seamless and easy as possible for our dealer partners.”
The app is available as a free download in the Apple App Store and is compatible with iPhone, iPad and iPod Touch devices running on iOS X or newer platforms, Michelin said. It can be found by searching “Michelin passenger.”
Dealers can log into the app using their existing user name and password established for Michelinb2b.com. For registration assistance, dealers can contact the Michelin eBusiness help desk at 888-624-2638.