MIKE RUSSO, 62
Years in the business: 40
Best advice you ever received: Think before you act. That is the best advice I have ever had.
Three words that best describe your job: Information, compassionate, fair. I give information, I'm compassionate with the customers and I'll be fair with my repairs and service quotes.
Song you can't get out of your head: Probably the Sponge Bob theme song. The grandkids watch that.
Favorite sports team: Cleveland Indians.