PERSONNEL MATTERS: Why clutter hurts your leadership

By Barbara Hemphill, Special to Tire Business

RALEIGH, N.C. (Aug. 12, 2016) — It's a simple fact: Clutter is postponed decisions.

Many entrepreneurs and managers have cluttered offices — unless they have an organized assistant. If you don't believe it, just start looking around you. Begin in your own organization, and then look in places like the manager's office of your local retail store.

Entrepreneurs and managers think “big picture,” but following through on details can be a struggle. They like to start things, but finishing them can be a challenge.

Often the more brilliant a person is, the messier his or her office. Sorting and filing seems like a lower priority than creating a new product or serving your customer. But is it? It's easy for observers to wonder: “If someone can't manage their own office, how can they manage a department or a company?”

According to a 2010 study by Brother International Corp., an office products company, the cost of messy desks and time spent looking for misplaced items in corporate America is about $177 billion annually. That price tag, figuring the time spent daily hunting for misplaced files, staples or documents, added up to 76 hours — or nearly two work weeks—a year.

According to the same study, it is also taking a toll on pocketbooks, since nearly one-third of those surveyed failed to get reimbursed for a business or travel expense because they misplaced or lost a receipt.

What is the problem?

Getting and staying organized is not easy — if it were, there wouldn't be so many highly successful, intelligent, creative people who struggle with it. Unfortunately, organization skills are not taught in school, so unless you were born organized or had a good role model for organization when you were growing up or in a job situation, you're out of luck.

The combination of computers — and a desire to reduce overhead expenses — means fewer administrative assistants, and as a result, messier offices.

Solving the problem

There are numerous ways an office can be organized, but statistically, most offices simply have too much stuff. Look at each item in your office and ask the question: “Does this help me accomplish my work or enjoy my life?”

If the answer is “No,” but you're still reluctant to get rid of something, ask yourself, “What's the worst possible thing that would happen if I didn't have this?”

If you can live with your answer, “donate, recycle or toss it” — and work happily ever after.

If organizing doesn't come naturally to you, it's unlikely that, with even the best system, you will have a continuously neat desk. But cleaning it off at the end of the day, or at the very least, the end of the week, will be a cinch if you simply have a SYSTEM (Saving You Space Time Energy Money).

Designing your SYSTEM: The Magic 6

Half of any job is using the right tool. Here are six tools you can use to eliminate the clutter in your office, accomplish your work and enjoy your life:

1. In/Out/File — Place three containers on your desk within reach of your chair.

• One for the items you have not yet looked at.
• One for items you need to take someplace else — another person's office, the post office, etc.
• One for items you need to file in a location within your own office that you can't reach from your chair.

2. Wastebasket/Recycle/Shred — Make it easy to get rid of what you don't need. For example, if you have a shredder, but you can't reach it from your chair, use a desk drawer, or a small box under your desk. Then develop a system for actually getting the paper shredded — whether you do it yourself or hire your child to do it!

3. Calendar — One of the biggest contributors to a messy desk is papers that serve as reminders to do something. Keeping an open calendar on your desk for making direct entries can help eliminate this issue. While most of us are great at making appointments with other people, we're not so good at making appointments with ourselves. We need to care for ourselves in order to meet the needs of others.

4. Contact management system — Another big source of office clutter is papers (and electronic files!) with contact information — names, addresses, phone numbers, emails, etc.

5. Action files — These files should be located close to your desk. They contain the papers you need to work on your current projects. They can be sorted in three different ways:

•  By date (files labeled 1-31 for the current month, and Jan – Dec);
•  By type of action (such as, “Data Entry” “Expense Reimbursement,” “Waiting for Response”; and
•  By name of project, client or event

Most people have a combination of the three. For example, the Aug. 15 file might remind you about undertaking a new project, while the project file labeled “Ideas” would contain the information you need to actually begin the task.

6. Reference files — These files contain all the papers you may not need on a daily basis but don't want to throw away. They can be located in or outside your office. Your “To File” box will serve as a place to hold the papers that need to be filed.

Some projects may have both an Action File and a Reference File. The former will contain the papers you are currently using on a project while the latter will contain the completed papers that you want to retain for historical or legal purposes.

So here's your challenge: Set aside four hours. Clear your desk by putting everything on it in a box. Set up The Magic 6 to stop future clutter, and provide a SYSTEM for every new piece of paper in your office.

Maintaining your success

Let's face it: Organizing is an art.  People often ask, “What should I do?” but the real question is, “What will you do?”

No one likes to think about maintenance, be it vehicle, office or your personal life, but unless you figure out how you can maintain any system, you will fail.

You can buy a Lamborghini, but if you don't keep up with the necessary maintenance, you will soon have a pile of junk. You can go to a health spa and lose a lot of weight, but maintaining good exercise and good eating habits are essential if you don't want to gain back everything you lost.

One way to think of maintenance is “plan + habits.”  

If you know yourself well enough to know you won't maintain it — and you want your office to reflect the quality of the products and services you provide — then hire someone to help a few hours a week. Your office will look better, you will feel better and your leadership will shine!  

Barbara Hemphill is the founder of Raleigh-based Productive Environment Institute. She is a nationally recognized speaker and author of “Less Clutter More Life.” As a productivity and organizational expert, she has helped a number of corporations including Staples Inc., Hallmark Cards Inc. and 3M Co. to increase their productivity and efficiency. For information visit her website.