WASHINGTON (July 14, 2016) — Auto-related complaints lead the Top 10 list of most common consumer complaints in 2015, according to the latest annual report from the Consumer Federation of America (CFA).
Issues that drove U.S. motorists crazy in 2015 included misrepresentation in advertising for new and used cars, lemons, faulty repairs and leasing and towing disputes, according to the report the CFA issued July 13.
In order, the most common areas of consumer complaints were home improvement/construction; utilities; credit/debt; retail sales; miscellaneous services; landlord/tenant issues; household goods; health products/services; and — in a tie for 10th — Internet sales and fraud including imposter scams and work-at-home schemes.
“If someone calls or emails you unexpectedly claiming to be from the IRS, your utility company, a tech support company, or even your employer, don't assume that it's true,” said Susan Grant, CFA director of consumer protection and privacy.
Thirty-three consumer agencies from 21 states participated in the CFA survey, according to a CFA press release.