WASHINGTON (April 8, 2016) — Some members of AAA Inc.'s Certified Approved Auto Repair (AAR) program are expressing concern about AAA's demands for customer information sharing as part of next year's Approved Auto Repair Agreement.
According to a letter sent to AAR member shops on Jan. 15, 2016, AAA-affiliated auto clubs across the U.S. “shall require all AAR facilities to implement an Internet-based repair portal and/or shop management system interface to send member vehicle service transaction data to AAA by Dec. 15, 2016.”
AAR shops in the AAA Mid-Atlantic region are particularly concerned about this requirement, according to Norm Jones, president of Kirkwood Auto Center in Wilmington, Del.
“We feel that it's a privacy issue, since they would be taking this (data) without the customers' knowledge and their permission,” Mr. Jones said. “The other concern is that they are now our competitors, due to the fact that they are building their own shops in several parts of the country.”
AAA Mid-Atlantic began opening AAA Car Care, Insurance and Travel (CCIT) Centers in 2011, according to an article published in Tire Business in August 2014.
There were 15 CCITs in Maryland, New Jersey, Pennsylvania and Virginia at the time of publication, with plans for 40 by 2017, the article said. Two CCITs are scheduled to open soon in Delaware, according to Mr. Jones.