LAS VEGAS — Autologic Diagnostics has introduced Autologic Assist a fully integrated automotive diagnostics support solution for aftermarket repair shops, particularly those focused on European cars.
Autologic Assist is a suite of capabilities that joins data resources and diagnostic tools together on one screen with real-time access to a team of master technicians simultaneously, the company said. It integrates knowledge and service from experts that possess OEM experience with software and a multi-faceted device, helping ensure vehicle issues are diagnosed correctly the first time, according to Autologic.
Key components of Autologic Assist include: on-demand support from brand-specific experts; access to online third-party specialized vehicle repair databases; an OEM-like diagnostic device with multi-screens and built-in web browser; a separate interface for accessing industry-standard pass-thru services (Autologic customers are required to sign up for relevant manufacturer's coding/programming service); simple viewing of data collected directly from a vehicle, such as vehicle identification number, diagnostic data, fault codes and test results; sharing of vehicle information with Assist support center experts (including pictures and video gathered using the five megapixel camera on the device, which is capable of capturing still shots as well as video footage); personalized diagnostic support from master technical team; and tracking systems for monitoring/recording faults and fixes through AssistOnline, a self-service platform that allows technicians to register and track faults.
“Assist marks a significant breakthrough in aftermarket automotive diagnostics. Since Autologic's founding in 1999, the benchmark was set for what OEM-like diagnostics could deliver to the aftermarket. Now, with the launch of Assist, we are the first company to deliver an integrated solution that arms repair shops with all the tools necessary for diagnosing and fixing today's complex European cars. No other solution today combines all the components we have successfully integrated in our new Assist capability suite,” said Joe Fiorentino, general manager of Autologic North America.
“The direct access to dealer-trained, master technicians we provide, coupled with cloud-based software, innovative hardware and online vehicle repair information sources, affords the automotive aftermarket an unrivalled, extremely cost-effective solution that is saving repair shops both time and money. Repair shops using Assist are experiencing improved productivity while increasing both their revenue and profits. Their customers are happier because vehicles are turned around faster. Essentially, Autologic is changing the way mechanics perform repairs — efficiently and affordable — by helping its clients get from fault-to-fix, fast,” he said.
For more information, visit www.autologic.com.