CASTRIES, Saint Lucia — Kumho Tire North America's recent move to new headquarters in Atlanta led to some disruption in its dealings with customers, but company executives sought to assure dealers at the firm's recent North American dealers meeting on Saint Lucia the move will result in improved service.
“We have a lot of new faces and new blood at Kumho, a lot of enthusiasm to get started on this new stage of Kumho in the United States,” said Jim Mayfield, executive vice president of marketing and sales for Kumho Tire U.S.A. Inc., speaking to dealers from the U.S. and Canada at Kumho's dealer meeting in the Caribbean in early December.
“I am excited about the changes we've seen,” said Mr. Mayfield, who joined the company in June.
“I'm excited about the changes that we will continue to see and evolve as Kumho becomes the type of supplier and partner that you need us to be with quality products that are modern and new with the support from a group of people that is committed to servicing you and doing the things that you need us to do.”
Likewise, Kumho Tire North America President and CEO Harry Choi expressed his and his management team's appreciation for the dealers' business and patience through its transitional year.
“Unfortunately, when a company makes great changes, the kind of changes that we have made and are still making, the first things customers notice is not the positives,” he said.
Dealers may have faced issues with calls not being returned in time, claims taking longer to process and personnel changes.
“But you have been patient, and we really thank you for that,” he said.