HORSHAM, Pa. (June 23, 2015) — AAMCO, the transmission and total car care chain, has seen the first graduating class from its AAMCO University School of Management in Newnan, Ga.
On June 14, advanced certification was awarded to 46 customer service managers from AAMCO service centers across the U.S. and Canada for successfully completing the university's Advanced Customer Service Management (CSM) Training Program.
“AAMCO is committed to providing world-class training at every level of our organization,” said Jason Herman, director of training at AAMCO University, “and we are proud of the first graduating class of the School of Management and their achievements.”
“This commitment to training is designed to lead our iconic brand to new heights in performance, value and customer care. It's an incredible milestone for the brand and we are just getting started.”
During the three-day session, AAMCO said customer services managers were presented the latest tools and processes in sales and service “designed to deliver a great in-store customer experience and keep the brand at the forefront of the automotive industry.”
Kane Medley, one of the managers selected to be part of the Advanced CSM Training Program, has 20 years of experience in the automotive industry and leads the team at the AAMCO service center in North Canton, Ohio. He said he was “very impressed by the facility and the in-depth training AAMCO offers to its customer service managers. The Advanced CSM Training Program has provided me with greater insight into what consumers expect from their automotive service experience and I consider it to be one of the best learning experiences I've had related to my professional development.