Q: I swear the new mechanic at the dealership is taking my wrenches and sockets. He didn't have that many tools when he came in, but now his box is filling up. I was loaded with extra sockets and wrenches in my box, but now the pile looks smaller. Another tech said that I should say something, but I don't want to get fired for starting something up. He seems to be good friends with the service manager, too.
A: Don't want to ask it he "borrowed" some of your tools? Well, it's time for you to go through your box and take home whatever isn't necessary for your job. The remaining items need to be marked with your initials so you can identify what is your property. And make that ID permanent — use an engraver. Do it now before you're borrowing tools! Just think of what else could have walked out of your box in the past because there was no ownership placed on the item.
Q: I purchased a scanner from the tool truck about six months ago. But, I was having issues, so the tool guy sent it back for repair. Well, it's going back, again, and meanwhile I'm making payments on something I need and don't have! Is there a lemon law on tools? Can I get my money back to get a new scanner?
A: What does the scanner warranty indicate regarding returns? Is there a specific time frame? Can you get your money back within a certain period of time? You need to read the fine print before having this conversation with the tool rep. (You should have known these facts before the purchase.)
Have an automotive service-related question for Pam Oakes? Email it to Tire Business reporter William Schertz at [email protected].
ASE-certified technician Pam Oakes is the author of the book series Car Care for the Clueless and hosts a daily radio talk show by the same name airing on various CBS Radio stations.