The system also is designed to help dealers close more sales for service work by attaching photos to a text message to show proof and visually explain findings during inspection. Customers are then able to text back their approval to proceed with repair work.
“One of TireMaster's many benefits is its email and texting capabilities, which provide a cost-effective means for dealers to actively engage with customers,” said Dave Vogel, vice president of sales, ASA. “Playing phone tag with customers can be a major delay and resource drain for tire dealers.
“Texting is a simple way to speed up the approval process, improve customer service and keep customers happy, which is not just a good idea — it's vital for business.”