WEST MIDDLESEX, Pa.—Flynn's Tire Wholesale opened an order-processing call center earlier this year at its corporate office in West Middlesex that is designed to help the company better service its wholesale customers.
Flynn's Tire said it has experienced “tremendous growth” in the last 10 years, and the call center was developed to facilitate continued growth.
“We wanted our distribution centers to focus only on the warehouse functions of supplying our customers with the tires they need when they need them as efficiently as possible,” said Shaun Fitzgerald, general manager of Flynn's Tire Wholesale.
“By consolidating our order processing personnel into a single call center, we are able to provide our accounts with more convenient, extended hours, as well as continuous coverage at all times throughout the day.”
Flynn's operates warehouses in Carnegie, Greensburg and Mercer, Pa., and Solon, Ohio, all of which were upgraded recently with an inventory management system that allows real-time management of inventory in one consolidated program, it said. This system is fed into the new call center, where operators can place orders based on the actual inventory status.
Flynn's Tire, established in 1964, is a family-owned dealership based in Mercer County, Pa.
The company operates 29 retail, wholesale and commercial locations and distributes tires to wholesale customers throughout western Pennsylvania, east/central Ohio and parts of New York, Maryland, Virginia and West Virginia.