This session explores the many ways ASE certification adds value to both the individual automotive professional and the companies employing them. Explore the various advantages ASE certification provides in demonstrating technical knowledge, building consumer trust and confidence, and the positive impact on KPI's. The presentation contains business metrics and important information on productivity, first-fix accuracy, compensation and how ASE certification can help identify and develop your best people. Learn how ASE Certification works for you! Originally presented by Tony Molla, National Institute for Automotive Service Excellence.
ITEC Paper 13: ROI of Automotive Service Excellence
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