This presentation covers the “full circle” of client service, from identifying and resolving customer concerns about getting tires or service, to creating a team with a professional attitude. Learn great tips such as how to ensure that your store always makes a great first impression and programs you can implement that will increase customer loyalty, referrals and sales. Originally presented by Howard Fleischmann, Community Tire Pros.
ITEC Paper 16: Full Circle Client Service and Retention
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