AKRON (Aug. 18, 2014) — When it comes to boosting a tire dealership's profits, owners often look at ways to increase sales and margins, but they also should look at ways to use software to reduce overhead costs.
With fully integrated software programs, a dealership can reduce the cost for personnel and paper while at the same time improving customer service.
“When you are getting into software, you are looking at eliminating overhead,” said Kim Angermeier, CEO of MaddenCo Inc.
“One of the key elements of our software — and any software they should be looking at — is full integration.”
Fully integrated software connects the point-of-sale counter with the back office.
“When you sell a product, it will automatically create an accounts payable invoice. You don't have to go to third-party software and rekey in all the financials or invoice,” she told Tire Business.
Commercial tire dealerships, especially, should have software that is integrated with tire makers' national accounts systems.
“If you don't have software that is fully integrated, you'll have full-time people who are logging into a Michelin system or a Goodyear system, just keying in all these national account information just so they can get their credits back,” Ms. Angermeier said.
“You can cut a lot of costs by going paperless,” she added. “You can get signature capture at the point-of-sale site or even at delivery and then that signature is emailed with the invoice. With the emailing of invoices and statements now you can get out of the printing and the mailing and all the costs of that. There's a lot of cost savings in that type of processing.”
More and more software providers are getting into mobile solutions, as well, to enable improved productivity and customer service off-site.