CARSON, Calif. (June 12, 2014) — When given a choice, many women would prefer to visit their dentist than an auto repair shop.
About 83 percent of consumers continue to “feel” overcharged in the auto repair process, down slightly from the 2012 survey. Respondents ranked the experience of going to the repair shop/dealership to get their car repaired on a par with going to the dentist—with women preferring the dentist, according to a consumer survey by AutoMD Inc. through its website.
Women have a more negative view of the auto service center experience than men do, according to the survey, but both genders said a more transparent process would improve the experience.
Survey respondents said not knowing what a repair should cost is the biggest challenge. They want apples-to-apples repair job quotes. Oftentimes consumers are empowering themselves by going online to research pricing and to look at consumer reviews before going to a repair shop, according to AutoMD.com, a subsidiary of U.S. Auto Parts Network Inc., which provides comparative quotes on repair jobs from local repair shops, local repair shop listings and troubleshooting information.