LONDON (June 10, 2014) — Frost & Sullivan Inc. is organizing an online conference on June 19 on “e-Retailing” of automotive parts and services, a business model the research company said it expects will experience double-digit growth in North America and Europe by 2020.
The market will witness not only higher online sales, but also will see new ways of aftersales fulfillment, such as mobile service, remote repair, social buying, and so on, Frost & Sullivan said. These developments offer new revenue opportunities for various aftermarket stakeholders but not without significant challenges as well.