“We also have a ‘preferred customer card' program in place,” Mr. Schroeder said, “and the units will have a card reader to facilitate matching the scan with the customer. The system is designed to send the customers an email automatically with the scan details so they should have the information before they get parked.”
The unit also will have a display screen above the exit that will show the scan, he added. The display and printout will show green, yellow or red for each wheel position, indicating no attention needed, let's take a look or attention definitely required, respectively.
“The TreadSpec scan is not meant to replace a visual inspection totally,” Mr. Schroeder said, “because the scan sees only a small section of the tire. We'll also do a visual inspection once the vehicle's on the lift to check for flat spots or nails, screws, etc., but the printout is a great starting point for engaging the customer.”
The system also will allow Dunn Tire to create an alignment and tire condition history that can be updated each time the customer visits, he added.
From a productivity, and earnings, point of view, the system should free up an experienced alignment technician from having to do initial inspections, Mr. Schroeder said, and allow that tech to concentrate on higher valued-added tasks.
Dunn Tire first approached Tire Profiles nearly two years ago, Mr. Schroeder said, at which point he and other Dunn executives visited area car dealers with the units to assess their capabilities.
The first Trans Scan portable unit was on display at last year's Specialty Equipment Market Association show in Las Vegas, and Dunn Tire is ready to install the first units at two of its stores this month.
Mr. Schroeder expects the dealership will test and evaluate the units for about 90 days before deciding whether to order more. The plan is to have them at the high-volume outlets first, he added.