Among the services Michelin said the program will encompass are: mobile maintenance visits, consistent nationwide pricing, an integrated fleet maintenance system and the assurance of high quality parts.
Michelin claims the new service will provide fleet managers the tools to manage their maintenance expertly, control costs and be assured the job will be done properly, while allowing managers to spend less time gathering data and more time making decisions.
Some specific services offered include: Preventive maintenance (PM) for tractors and trailers to include oil, lube and filter service; DOT annual inspections; electrical repair, including lights, charging and starting; brake adjustments, repair and replacement; wheel-end work to include seals and bearings; suspension repair and replacement; minor body repair to trailers and other service repairs; and reefer PM services.
The procedures and services will be audited by Michelin to ensure standardized quality throughout the network and consistent parts and labor pricing. A national warranty backs all parts and labor.
The Truck Care program's integrated systems are powered by TMW Systems Inc., Michelin said, and thus can help fleets manage their data or feed the data automatically to their maintenance databases, regardless of the fleet's software.
The TMW system also interfaces with Michelin's national account billing system, so fleets receive the same prices nationwide, Michelin said, and allows access to repairs, complete maintenance records and billing 24/7.
In addition, fleet dashboard analytics provide up-to-date maintenance visibility and historical analysis.
“Truck Care sets a new standard for nationwide, outsourced fleet maintenance programs, providing online fleet dashboards and digital data exchange for service activities and history,” said Michael August, senior vice president and general manager, TMW Asset Maintenance Software and TMW Cloud Services.