By Mike Colias and Nick Bunkley, Crain News Service
DETROIT (March 6, 2014) — General Motors Co. CEO Mary Barra is taking charge of a team of senior executives assembled to coordinate the company's response to a recall of 1.6 million discontinued vehicles.
Ms. Barra, in an email to GM employees March 4, said the team would monitor the company's progress on addressing the recall and adjust its course of action as necessary.
GM, she said, has “empowered our dealers with resources to provide affected customers with the peace of mind they deserve.”
The auto maker also has begun an internal review “to give us an unvarnished report of what happened” in the 10 years leading up to last month's recall of the Chevrolet Cobalt, Saturn Ion and four other vehicles to replace ignition switches that can unexpectedly cut power to the engine, she added.
GM has hired an outside law firm as to help determine what went wrong.
“We will hold ourselves accountable and improve our processes so our customers do not experience this again,” Ms. Barra wrote.
‘Few weeks ago'
Ms. Barra wrote that the matter was “brought to my team a few weeks ago.” GM decided on Jan. 31 to issue a recall and on Feb. 7 notified the National Highway Traffic Safety Administration (NHTSA), which is now investigating whether GM acted quickly enough.