AKRON (Dec. 10, 2013) — To improve its tire registration process, CIMS Inc. is now offering tire dealers, manufacturers, importers and consumers, a toll-free number to connect with the firm's home offices in Akron.
The number, 855-444-5120, is immediately available, the company said.
CIMS President Susan B. Kruder said the company recognized the necessity for a toll-free number due to the increase of tire dealers, manufacturers and importers using CIMS' tire registration services. The volume of phone calls for initial client setup, ongoing support questions and general information has increased dramatically, CIMS said, with questions range from processing tire registration forms and online registration availability, to notification procedures during a recall.
The toll-free line will be staffed by experienced CIMS personnel. The company said if callers do not reach a support person they will be able to use CIMS' voicemail system and a representative will promptly return their call.
CIMS is a privately owned company that provides products and services to tire manufacturers, private brand owners and tire dealers to facilitate the tire registration process and help its clients comply with the record-keeping requirements of the Federal Motor Vehicle Safety Act (1966) and related federal regulations.