MOUNTAIN VIEW, Calif. — In a recent survey of U.S. automotive technicians, market research firm Frost & Sullivan Inc. found that the handheld diagnostic tools segment will likely have the highest growth rate among tool sales going forward.
Frost & Sullivan's 2013 United States Automotive Technicians' Choice analysis, which is based on a survey of 517 technicians representing automotive repair shops across the country, noted that current ownership of handheld diagnostic devices is low.
"The key reasons technicians will be purchasing new automotive tools within the next year will be the need to keep up with the technological innovations in vehicles and the replacement of older tools," said Frost & Sullivan Customer Research Analyst Karolina Olszewska. "This will, in turn, drive the demand for tools storage devices."
In contrast, the hand tools segment is predicted to see the lowest comparative growth, since the number of hand tools already owned is significantly high.
Shop types surveyed include new-vehicle dealership service departments, franchised auto repair shops and independent auto repair shops, Frost & Sullivan said.
Regarding factors affecting choice of products, U.S. technicians cited reliability as a vital aspect. Other features influencing purchase decisions include brand reputation, warranty, order accuracy, availability and past experience.
In addition, U.S. technicians prefer mobile tool distributors for their auto tool purchases, especially for hand tools. But in the case of power tools, mass merchant retailers are gaining a larger share of sales.
Of all the tool brands covered in the research, Frost & Sullivan said it found Snap-on is the most popular brand among technicians, but the company's dominance in the auto tools market varies.
"While it is way ahead in the handheld diagnostic tools market, it maintains a thin lead over the runner-up brand in the moderately fragmented power tools market," Mr. Olszewska said.
For more information on the study, email Jeannette Garcia, corporate communications, at [email protected]. Inquiries should include the following contact information: full name, company name, job title, telephone number, company email address, company website, city, state and country.